As a Customer Sales Executive, you’ll be the first point of contact for the company’s customers, delivering a professional and friendly experience at every stage of the journey. Alongside handling enquiries, processing orders, and resolving issues, you’ll play a key role in generating revenue by upselling, cross-selling, and securing new B2B customers.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both sales and service.

Responsibilities

• Respond promptly to customer enquiries across phone, email, and online platforms.
• Process orders accurately and ensure timely dispatch.
• Resolve delivery and product issues efficiently, coordinating with internal teams.
• Identify opportunities to upsell and cross-sell products, maximising customer value.
• Secure new B2B customers and develop key market opportunities.
• Maintain accurate customer records and communications.
• Build lasting relationships with customers, ensuring satisfaction and retention.
• Handle complaints with professionalism and care, escalating where necessary.
• Keep product knowledge up to date to provide accurate advice.
• Collaborate with colleagues across sales, warehouse, and management teams.
• Contribute ideas to improve processes and customer experience.

Skills and Experience

• Previous experience in customer service and/or sales.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive, self-motivated approach with strong problem-solving skills.
• Confident in upselling, cross-selling, and developing new business opportunities.
• Good IT skills, including ERP systems and Microsoft Office.
• Professional, resilient, and adaptable in handling challenging situations.

Working Hours

• Monday  - 8am – 5pm
• Tuesday & Wednesday - 9am – 5pm
• Thursday – DAY OFF
• Friday – 9am – 4pm
• Saturday – 8am – 4pm

Salary and Reward

• £27,000 -£30,000 depending on experience
• 25 days holiday plus bank holidays and increase in years with length of service
• Mon-Fri 9am – 5.00pm or slight variations, some work from home available
• Casual dress code
• Pension
• On site parking