Main Duties

• Process online orders, refunds, and returns
• Work with our Customer Service team to resolve queries via Gorgias
• Follow standard processes to ensure accuracy
• Adapt quickly to new systems and ways of working

Skills and Knowledge

• Experience in e-commerce or a similar B2C role
• Confident using Excel or Google Sheets
• Organised, detail-oriented, and able to meet deadlines
• A friendly and professional communicator (written & spoken)