Our client seeks an experienced Field Service Engineer to join our dedicated technical team. This is an excellent opportunity for a customer-focused, proactive service engineer to deliver high-quality service, repair, and installation support across our range of electric heating, heat pump, and ventilation products.  As a Field Service Engineer, you will work directly with customers, installers, and Service Partners to provide exceptional service, technical support, and product training. You will play a key role in maintaining our high standards of safety, compliance, and customer satisfaction.

Key Responsibilities

• Deliver servicing, repair, and setting to work of electric heating, heat pump, and ventilation products.
• Support customers, installers, and Service Partners, providing training and technical guidance where required.
• Ensure all service documentation is completed accurately and submitted in line with company procedures.
• Conduct dynamic risk assessments, maintain safe work areas, and comply with Health & Safety regulations.
• Mentor and support Technical Services Apprentices in their development.
• Maintain company vehicles, tools, and equipment, completing pre/post-use checks.
• Collaborate with Technical Support Engineers and Analysts to resolve complex issues efficiently.
• Identify areas for process improvement and contribute to enhancing the customer journey.
• Work to and exceed KPI targets, maintaining high standards of professionalism and customer care.

Skills, Knowledge & Experience

• Proven customer service experience and commitment to high standards.
• Electrical qualifications (18th Edition Wiring Regulations BS7671, C&G 2391, plus additional electrical training).
• Strong knowledge of electrical systems and ability to work independently.
• Motivated, self-directed, and able to achieve business targets.
• Excellent communication skills, both written and verbal.
• PC literate with strong organisational skills.
• UK driving licence and satisfactory DBS clearance.

Desirable:

• NVQ Level 2 (or equivalent) in plumbing.
• G3, WRAS, or C&G F-Gas 2079 certification.
• Mentoring experience and previous escalation handling.

Salary and Benefits

• £45-47K
• Company Vehicle
• Private healthcare
• 25 days holiday
• Pension
• Supportive, professional team environment with career development opportunities.
• Opportunity to deliver technical excellence and make a real impact on customer experience.