A leading global manufacturer within the HVAC and building services sector is seeking an experienced Service Manager to lead and develop their field engineering team while driving operational performance and commercial growth.

The Role

You will take full ownership of the service function, manage a team of engineers and ensure high levels of service delivery, customer satisfaction, and profitability. This role combines technical leadership, team management, and commercial responsibility, with a strong focus on warranty management and refurbishment opportunities.

Key Responsibilities

• Lead, manage, and develop a team of field service engineers
• Oversee service operations, ensuring efficient allocation of resources and timely issue resolution
• Manage warranty claims end-to-end, controlling cost and ensuring compliance
• Drive KPI performance (response times, first-time fix rates, customer satisfaction)
• Identify and develop refurbishment and service revenue opportunities
• Produce operational and financial reports, supporting budgeting and forecasting
• Ensure compliance with QHSE, ISO standards, and industry regulations
• Provide technical support to engineers and key clients

Requirements

• Proven experience managing service or engineering teams
• Strong knowledge of HVAC systems, ideally fan coil units
• Experience within building services or construction environments
• Commercial awareness with experience managing costs and performance metrics
• Strong organisational, leadership, and communication skills
• Full UK driving licence

Desirable

• Technical/engineering qualification
• Experience with SAP or similar ERP systems

What’s on Offer

• Competitive salary and benefits package
• Pension & health cash plan
• Cycle to work scheme
• Employee discounts